CONTACTING THE SURGERY
Generally, the doctors at wakefield gardens surgery do not take telephone calls from patients to avoid interruptions to their consultation time. If you would like to speak to the doctor, your details and a message will be noted and your call will be returned at a later time.
Email is available only in particular circumstances where contacting the surgery by phone is not practicable, and needs to be arranged directly with your doctor. Please be aware that emails are not continuously monitored and that this form of communication is only appropriate for non-urgent messages. The surgery does not use encryption and cannot guarantee the privacy of emails sent to the surgery.
At Wakefield Gardens Surgery it is not a requirement that you make an appointment to receive routine test results, however there is an expectation that patients contact the surgery to check their results. The surgery will always try to contact you with any urgent or worrying results but sometimes this is not possible, which is why you are asked to contact the surgery. If your test results need to be discussed you will be asked to make a follow up appointment, otherwise one of the surgery’s nurses can give you your results over the phone.
PRESCRIPTIONS AND REFERRALS
It is preferable that patients make an appointment for repeat prescriptions so that ongoing treatment can be evaluated. However, if a repeat prescription is necessary without an appointment, at least 24 hours notice is required and a fee is payable.
In general, the writing of referrals will require a consultation for assessment and to ensure appropriate management. A consultation is also usually required for the completion of insurance documentation and other certificates. A fee is charged for completion of these tasks outside of a consultation.
The surgery has organised for after-hours care for our patients to be provided by the Canberra After Hours Locum Medical Service (CALMS). CALMS is a long standing locally run after-hours service. Wakefield Gardens surgery is able to liaise directly with this service regarding the management of patients after hours which is very helpful in maintaining continuity of care.
AGED CARE FACILITIES
Most of the doctors at Wakefield Gardens Surgery care for residents in aged care facilities in the local area.
It is important that doctors have an opportunity for be trained in general practice. For this reason Wakefield Gardens Surgery regularly has GP registrars working at the practice. Registrars are fully qualified doctors who are capable of managing most consultations but are able to access support if it is needed. Each registrar will generally stay at the practice for 6 months.
Wakefield Gardens Surgery also occasionally has medical students and nursing students spending time at the practice. If a student is working with your doctor or nurse when you are visiting the practice, you will be advised and given an opportunity to consent.
Accreditation and Continuing Medical Education
Wakefield Gardens Surgery is fully accredited with AGPAL (Australian General Practice Accreditation Limited ) To be accredited a practice must demonstrate that it meets a series of standards and protocols aimed at running an efficient, safe, and patient oriented practice. Accreditation is reassessed every 3 years.
The doctors at Wakefield Gardens Surgery participate in ongoing continuing medical education. This education occurs formally through various education programs including the RACGP Continuing Medical Education program. The practice also conducts informal training and information sharing between doctors within the surgery.
RECALLS AND REMINDERS
Wakefield Gardens Surgery operates a recall system for important results and follow up examinations. Patients are automatically included in this system unless they tell us otherwise. Please let the reception staff know if you do not want to be contacted with recalls and reminders.
Wakefield gardens surgery has 11 parking spots onsite, and additional parking is available at the adjacent Ainslie shops. Handicapped access is available.
There is a bus stop at the Ainslie shops. Take ACTION route 2.
Periodically Wakefield Gardens Surgery invites patients to complete a questionnaire to provide feedback. These surveys are completely confidential and help us improve services.
We believe problems are best resolved within the practice, so if you are unhappy with any aspect of the care you receive, please feel free to talk to your doctor or the practice manager. Alternatively you may put your complaint in writing to one of the principal doctors.
The ACT Human Rights Commission is also available to deal with health complaints:
Ph: (02) 6205 2222
SMS: 0466 169997
FAX: 6207 1034
GPO Box 158 Canberra ACT 2601