PATIENT INFORMATION
RESULTS
We recommend you make an appointment to discuss your results. Reception staff are unable to access and convey results. Requests for results will be referred to our practice nurses who can convey results and arrange follow up if required.
Results may be given by SMS with prior consent; your Doctor will advise you of any urgent results and may ask a receptionist to contact you to organise a follow up appointment.
Please note: results cannot be given to relatives without prearranged permission. This includes patients aged 14 years and over.
AFTER HOURS
The surgery has organised for after-hours care for our patients to be provided by the Canberra After Hours Locum Medical Service (CALMS). CALMS is a long standing locally run after-hours service. Wakefield Gardens surgery is able to liaise directly with this service regarding the management of patients.
PRESCRIPTIONS AND REFERRALS
It is our preference that an appointment be made for repeat prescriptions and referrals. Where this is not possible, you can order these online without an appointment via HotDoc. Please allow up to 5 working days for your request to be completed.
AGED CARE FACILITIES
Most of the doctors at Wakefield Gardens Surgery care for residents in aged care facilities in the local area.
TRAINING and TEACHING
Wakefield Gardens Surgery is proud to participate in the training of GP Registrars, Medical and Nursing students. GP Registrars are qualified medical doctors who are working towards attaining their specialist fellowship in General Practice.
If a student is working with your doctor or nurse when you are visiting the practice, you will be advised and given an opportunity to consent
ACCREDITATION AND CONTINUING MEDICAL
EDUCATION
Wakefield Gardens Surgery is fully accredited with AGPAL (Australian General Practice Accreditation Limited ) To be accredited a practice must demonstrate that it meets a series of standards and protocols aimed at running an efficient, safe, and patient oriented practice. Accreditation is reassessed every 3 years.
RECALLS AND REMINDERS
The practice operates on a recall system for important results and follow up examinations. Patients are automatically included in this system unless they tell us otherwise. Please let the receptionists or your doctor know if you do not want to be contacted with recalls and reminders.
LOCATE US
Wakefield gardens surgery has 11 parking spots onsite, and additional parking is available at the adjacent Ainslie shops. Handicapped access is available.
There is a bus stop at the Ainslie shops. Take ACTION route 2.
FEEDBACK
Please feel free to discuss a problem or complaint with our Practice Manager or your Dr so we can work to remedy the situation.
You can also put a complaint in writing to one of our principal Drs.
We also have a suggestion box within the surgery or use the contact us section via our website.
The ACT human rights commission is also available to deal with health complaints.
