Reception staff are unable to access and convey results. Patient requests for results will be handled by our practice nurses who can provide results over the phone if appropriate and arrange a follow up appointment if required.
Your Doctor will advise you of any urgent results and may ask a receptionist to contact you to organise a follow up appointment.
Please note: results cannot be given Next of Kin without prearranged permission. This includes patients aged 14 years and over.
PRESCRIPTIONS AND REFERRALS
It is our preference that an appointment be made for repeat prescriptions and referrals. Where this is not possible, you can order these online without an appointment via HotDoc. Please allow up to 5 working days for your request to be completed.
The surgery has organised for after-hours care for our patients to be provided by the Canberra After Hours Locum Medical Service (CALMS). CALMS is a long standing locally run after-hours service. Wakefield Gardens surgery is able to liaise directly with this service regarding the management of patients.
AGED CARE FACILITIES
Most of the doctors at Wakefield Gardens Surgery care for residents in aged care facilities in the local area.
TRAINING and TEACHING
It is important that doctors have an opportunity for be trained in general practice. For this reason Wakefield Gardens Surgery regularly has GP registrars working at the practice. Registrars are fully qualified doctors who are capable of managing most consultations but are able to access support if it is needed. Each registrar will generally stay at the practice for 6 months.
Wakefield Gardens Surgery also occasionally has medical students and nursing students spending time at the practice. If a student is working with your doctor or nurse when you are visiting the practice, you will be advised and given an opportunity to consent
ACCREDITATION AND CONTINUING MEDICAL
Wakefield Gardens Surgery is fully accredited with AGPAL (Australian General Practice Accreditation Limited ) To be accredited a practice must demonstrate that it meets a series of standards and protocols aimed at running an efficient, safe, and patient oriented practice. Accreditation is reassessed every 3 years.
The doctors at Wakefield Gardens Surgery participate in ongoing continuing medical education. This education occurs formally through various education programs including the RACGP Continuing Medical Education program. The practice also conducts informal training and information sharing between doctors within the surgery.
RECALLS AND REMINDERS
The practice operates on a recall system for important results and follow up examinations. Patients are automatically included in this system unless they tell us otherwise. Please let the receptionists or your doctor know if you do not want to be contacted with recalls and reminders.
Wakefield gardens surgery has 11 parking spots onsite, and additional parking is available at the adjacent Ainslie shops. Handicapped access is available.
There is a bus stop at the Ainslie shops. Take ACTION route 2.
Please feel free to discuss a problem or complaint with our Practice Manager or your Dr so we can work to remedy the situation.
You can also put a complaint in writing to one of our principal Drs.
We also have a suggestion box within the surgery or use the contact us section via our website.
The ACT human rights commission is also available to deal with health complaints.